Claims

We place high importance on our claims services because ultimately, it's why you buy insurance in the first place. Pace Insurance pride's themselves on their claim service and we are confident you will see why we really are 'Setting the Standard' We appreciate claims can be a demanding and stressful time and our goal is to not only to ensure we are there to provide you with immediate support and advice you require, we will also ensure you obtain full policy entitlements in the quickest possible time.

On receipt of your claim, we will lodge your claim with Insurers, liaise with adjusters and ensure you are kept appraised of developments. In order to maintain a high level of consistency, the Directors at Pace and the Account Executives are continually updated of claims and always available to provide a hands-on approach.

Pace provide a pro-active claims service, we strongly believe that by pro-active claims management we will minimise claims costs. Claims management includes a large element of managing expectations and we are certain we can meet not only expectations but exceed. By tailoring our service and your involvement to best suit your needs, we are confident you will content that we are working with your best interests at heart.

We strive to perform and set strict internal protocols this includes ensuring all staff are fully trained and compliant with the Insurance Code of Practice, Insurance Contracts Act and National Privacy Principles.

Pace Insurance claims service network includes:

• Loss management
• Loss adjustment
• Project management
• Emergency assistances
• Claims preparation
• Quantification of loss
• Litigation support

PACE Insurance Claims Contact Details

Email: claims@pacegroup.com.au
Phone: (03) 8615 0600

See also:   Claims Procedure   Claims Forms   Mitigate Financial Impact   Helpful Contacts - Emergency Assistances   Notifying Pace Insurance of a Claim   Documenting the Loss